Shipping policy

Thank you for shopping with PetNova. Below are the details of our shipping process.

Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

Shipping Time
Estimated delivery time is usually between 7–15 business days, depending on your location and shipping carrier.

Shipping Cost
We offer free standard shipping on most orders. In some cases, shipping fees may apply and will be calculated at checkout.

Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number so you can track your package.

Shipping Delays
Delivery times may be affected by customs, holidays, or high demand periods. We appreciate your patience if there are any delays.

Incorrect Address
Please make sure your shipping address is correct when placing an order. We are not responsible for orders shipped to incorrectly provided addresses.

If you have any questions about shipping, please contact our support team at:
support@petnova.com